Shipping Policy
Last updated: October 10, 2024
Order Processing
- All orders are typically processed and shipped within 48 business hours of receipt.
- Business hours are Monday through Friday, 9:00 AM to 5:00 PM PST, excluding holidays.
- Orders placed after 2:00 PM PST may not be processed until the next business day.
Shipping Methods and Costs
- We offer free standard shipping on all orders over $100 within the contiguous United States.
- For orders under $100, a flat rate shipping fee of $7.95 will be applied.
- Expedited shipping options are available at checkout for an additional cost.
- International shipping is not available at this time.
Tracking Information
Once your order ships, you will receive a confirmation email with tracking information. You can also track your order by logging into your account on our website.
Delivery Timeframes
- Standard shipping typically takes 3-5 business days for delivery within the contiguous United States.
- Expedited shipping options will be presented at checkout with estimated delivery timeframes.
Address Accuracy
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by customers.
Special Considerations
- Some products may require signature upon delivery due to their value or nature.
- Certain items, such as prescription products, may have additional shipping restrictions or requirements.
Payment and Security
All payments are securely processed through Stripe, ensuring your financial information is protected. Your credit card will be charged at the time of purchase.
Questions or Concerns
If you have any questions about your order or our shipping policy, please contact our customer service team at:
Betteroff Med Spa191 N. El Camino Real, Unit 206
Encinitas, CA 92024
Phone: 760-452-2722
Email: info@betteroff.com